Term and Conditions

Welcome to Arbor Floor Store. These Terms and Conditions govern your use of our website at flooringsalestores.com and all purchases made through our platform. By accessing our website and making purchases, you agree to be bound by these terms. We encourage you to read them carefully before placing any orders.

Arbor Floor Store is committed to providing premium flooring solutions with a seamless customer experience. Our terms are designed to ensure transparency and protect both our customers and our business.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, creating an account may be necessary for certain features. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account

2.2 Prohibited Activities

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorized access to any part of the website
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use automated systems to extract data from our website

2.3 Accurate Information

You are responsible for providing accurate shipping addresses, contact information, and product specifications. Arbor Floor Store is not liable for delays or additional costs resulting from incorrect information provided by customers.

3. Products and Services Description

3.1 Product Information

Arbor Floor Store specializes in premium flooring solutions, including our signature ARB265W and SMARTCORE vinyl collections. We strive to provide accurate product descriptions, images, and specifications. However, please note:

• Actual colors may vary slightly due to monitor settings and lighting conditions
• Product availability is subject to change
• We reserve the right to update product information without prior notice

3.2 Professional Consultation

Due to the specialized nature of our products, we recommend consulting with flooring professionals before purchase to ensure product suitability for your specific project requirements.

3.3 Custom and Special Order Items

Custom-cut or special order items are manufactured specifically for your project and cannot be returned or exchanged unless defective.

4. Order and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Restrictions in your shipping location

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and handled in compliance with industry standards.

4.3 Order Confirmation and Processing

After payment confirmation, orders are typically processed within 1-2 business days. You will receive an order confirmation email with details of your purchase. A separate shipping confirmation with tracking information will follow once your order ships.

4.4 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country’s customs authorities. These charges are not included in our product prices or shipping costs.

5. Shipping Policy

5.1 Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping ($12.95): Carrier – DHL or FedEx. Delivery within 10-15 business days after shipment. Ideal for time-sensitive projects.
• Free Shipping: Available for orders over $50. Carrier – EMS. Delivery within 15-25 business days after shipment. Economical option for larger orders.

5.2 Shipping Destinations

We ship globally with the exception of some Asian countries and remote areas. Delivery times may vary based on destination and customs processing. We are not responsible for delays caused by customs or other governmental agencies.

5.3 Order Tracking

Once your order ships, you will receive a tracking notification. You can use this information to monitor your shipment’s progress. While we provide estimated delivery times, actual delivery dates may vary due to factors beyond our control.

6. Returns and Exchanges

6.1 Return Policy Overview

We want you to be completely satisfied with your purchase. Our return policy includes:

• Return Window: 15 days from delivery date
• Condition Requirement: Products must be unopened in original packaging
• Refund Processing: 5-7 business days after we receive your return
• Return Shipping: Customer responsibility (except for defective items)

6.2 Eligibility for Returns

What Can Be Returned:

• Unopened products in original, undamaged packaging
• Products with manufacturing defects (we cover return shipping)
• Incorrect items shipped by our team

What Cannot Be Returned:

• Opened boxes of flooring materials (including our signature ARB265W and SMARTCORE vinyl collections)
• Custom-cut or special order items
• Products damaged due to improper installation or handling
• Clearance or final sale items (clearly marked at purchase)

6.3 Return Process

To initiate a return:

1. Contact our customer service within 15 days of delivery
2. Wait for authorization and Return Authorization Number (RAN)
3. Package items securely in original packaging with RAN visible
4. Ship to our Louisville headquarters using a trackable method
5. Wait for inspection and processing (3-5 business days after receipt)

6.4 Refunds

Refunds are issued to the original payment method. Processing times vary:

• Credit Card Payments (Visa, MasterCard, JCB): 3-10 business days after we process the refund
• PayPal Payments: Typically within 24 hours of processing

Original shipping fees are refunded only for defective or incorrect items. Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.5 International Returns

For customers outside the United States, return shipping costs are your responsibility. Please complete any required customs documentation indicating the items are being returned for a refund to avoid additional charges.

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Arbor Floor Store or our content suppliers and is protected by international copyright laws.

7.2 Trademarks

Arbor Floor Store, ARB265W, SMARTCORE, and related logos are trademarks or registered trademarks of Arbor Floor Store. You may not use these marks without our prior written permission.

7.3 Limited License

We grant you a limited, revocable license to access and use our website for personal, non-commercial purposes. This license does not include any resale or commercial use of the site or its contents.

8. Limitation of Liability

8.1 Product Use and Installation

Arbor Floor Store provides premium flooring materials, but we are not responsible for:

• Improper installation of our products
• Damage resulting from incorrect handling or storage
• Product performance in applications for which it was not designed
• Color variations between different production batches

8.2 Website Use

Arbor Floor Store will not be liable for any damages resulting from:

• Interruptions in website availability
• Errors or omissions in website content
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website

8.3 Maximum Liability

To the fullest extent permitted by law, Arbor Floor Store’s total liability for any claim related to your use of the website or purchase of our products shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Louisville, Kentucky.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information

Thank you for choosing Arbor Floor Store for your premium flooring needs. We appreciate your business and are committed to ensuring your satisfaction with our products and services.