Privacy Policy

At Arbor Floor Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flooringsalestores.com and make purchases from our premium flooring collections, including our signature ARB265W and SMARTCORE vinyl products.

1. Information We Collect

We collect information that helps us provide you with the best possible flooring shopping experience:

• Personal Identification Information: Name, email address, shipping address, phone number
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Transaction Data: Purchase history, order details, shipping preferences
• Technical Information: IP address, browser type, device information, browsing behavior on our site
• Communication Data: Correspondence with our customer service team

2. How We Use Your Information

Your information helps us serve our global customer base effectively:

• Process your orders and arrange worldwide shipping from our Louisville headquarters
• Provide secure payment processing with currency conversion for international customers
• Communicate order confirmations, shipping updates, and customer service responses
• Improve our website and product offerings based on customer preferences
• Send marketing communications (only with your consent)
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with PCI-DSS compliant partners like credit card companies and PayPal to process transactions
• Shipping Carriers: We provide shipping addresses to delivery services like EMS to fulfill your orders
• Service Providers: Trusted partners who help us operate our website and business (hosting, analytics, customer service)
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a global company shipping to customers worldwide (excluding select remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place and that all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your data:

• Industry-standard SSL encryption for all data transmissions
• PCI-DSS compliant payment processing systems
• Regular security audits and monitoring
• Secure data storage with limited access
• Data retention periods that comply with legal requirements and business needs

While we implement these comprehensive security measures, no electronic transmission or storage method is 100% secure. We continuously work to enhance our security protocols.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Restriction: Request limitations on how we process your data
• Objection: Object to certain types of processing
• Data Portability: Request transfer of your data to another service provider
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure payment processing
• Analytics Cookies: Help us understand how customers use our site and improve our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used with your consent to show relevant advertising

You can control cookie settings through your browser. Note that disabling essential cookies may affect site functionality and your ability to make purchases.

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

Thank you for trusting Arbor Floor Store with your flooring needs and your personal information. We’re committed to building beautiful spaces while protecting your privacy, one secure transaction at a time.