FAQ

We specialize in premium SMARTCORE vinyl and our exclusive ARB265W flooring collections. Our products are known for their waterproof and scratch-resistant qualities, making them perfect for both residential and commercial spaces.

Absolutely! Our flooring solutions are designed with DIY enthusiasts in mind. They feature user-friendly installation systems that make home renovation projects accessible to everyone.

Our flooring features advanced waterproof technology, exceptional scratch resistance, and durable construction that withstands heavy foot traffic while maintaining its beautiful appearance for years.

Standard Shipping: 10-15 days after shipping via DHL or FedEx ($12.95)
Free Shipping: 15-25 days after shipping via EMS (for orders over $50)
All orders are processed within 1-2 business days from our Louisville, Kentucky headquarters.

Yes! We ship worldwide from our US headquarters, excluding select remote areas in Asia and other regions. Our packaging is specially designed to withstand international transit.

You’ll receive tracking information via email once your order leaves our warehouse. Both shipping options include reliable tracking and insurance for your peace of mind.

We recommend our Standard Shipping option via DHL or FedEx, which delivers within 10-15 days after shipping and is perfect for time-sensitive renovation projects.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

No minimum order amount is required, though orders over $50 qualify for free shipping via EMS.

We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

We offer a 15-day return policy from the date you receive your order. If you’re not completely satisfied, please contact us to initiate a return.

Products must be in their original, unopened packaging and in resalable condition. Please inspect your flooring upon delivery and contact us immediately if there are any issues.

Customers are responsible for return shipping costs unless the return is due to our error or damaged products.

Our waterproof, scratch-resistant flooring requires minimal maintenance. Regular sweeping and occasional damp mopping with recommended cleaners will keep your floors looking beautiful for years.

Yes! Our waterproof flooring collections are perfect for moisture-prone areas like bathrooms, kitchens, and basements.

Yes, each product comes with comprehensive installation instructions. Our flooring is designed for easy DIY installation, though professional installation is recommended for larger projects.